What is IVR?

IVR is a generic term identifying the interaction of an Automated System with a caller via a telephone keypad. As the name implies, the automated system can provide automated voice responses based on the caller’s touchtone interaction with the system. With PEC’s IVR application generator module, system users can dynamically create their own call flows based on their own requirements. As well, data can be extracted from a database, text file or external application and played over the phone using Text to Speech Functionality or the call flow direction can be set based on the data values. From the time the caller dials an IVR phone number, the prompts and caller interaction is defined by the IVR application.